Tuesday, September 4, 2012

Dunkin' disappointment

Last week, I went to the Dunkin' Donuts closest to my work to use my free birthday drink coupon, courtesy of DD rewards. Most birthday rewards coupons I receive rarely result in any problems. Unfortunately, this one did and I wanted to share my experience, especially since it wasn't a positive one.

When you sign up for their rewards program, you get one drink free and then another coupon for a free medium drink for your birthday. The coupons look like this.



My coupon explicitly stated that I would receive one free medium drink of my choice, including a coolatta. The coolatta was the most expensive drink on the menu and something I normally wouldn't order, so I wanted to try it.

As I presented the coupon to the cashier and asked if the Oreo Coolatta would be fine to order, she said no but proceeded to scan my coupon anyway. I explained that I wouldn't want the drink if that particular location would not honor it. I did explain that the coupon said that a coolatta was included. She looked at the coupon and said no it was not. Then another DD worker did the same and said it was not included. I had to point out explicitly where it said it was included and then they finally believed me. I don't like it when companies don't pay attention to the details on their coupons or when their staff doesn't really read them.

I guess the main problem came from not being able to cancel out my drink order with the coupon and get the register to recognize it as being a free item. The cashier said fine, they'd honor it, but it had to be a small drink, not a medium. At this point, I just wanted to redeem the coupon and get out of there, knowing I'd never return to that location again. I won't return there not because I was embarrased or anything, but because their service hasn't been friendly on more than three occasions.

The Feast Nearby and Dunkin Donuts

I got an Oreo Coolatta, which was super sweet and indulgent. I was drinkin' dunkin for the last time from that particular location.

Oreo Coolata

I apologize for the rant. I did write Dunkin' Donuts and complained on their site. I still haven't received a reply.

Also, I don't want it to sound like I am ungrateful for getting this free item. I am saying that the service at that location needs to change because they are turning customers away.

All I want is for others to learn from my negative experience. Get your free Starbucks drink for your birthday instead. I don't have problems with that birthday coupon and the staff there is always friendly. Plus I like their coffee better anyway. :)

Any readers have a similar negative experience they want to vent about? Sometimes it just feels good to get it out! I normally am not that defiant in such a situation, but I had had enough.


  1. Woodmans is always accusing me of not buying things I have coupons for. Drives me nuts because I always double-check before handing my coupons over. So now I try to push all my coupon items to the back of the cart, so they're the last items the cashier rings up, which seems to help, but it still annoys me.

  2. Don't feel bad about venting! I'm an avid couponer and it's frustrating when the sales people don't recognize them. I got coupons for free cheese once (from Crystal Farms) and it was a pain in the butt getting those things redeemed. People acted like I created them myself!